We are looking for people who are compassionate and caring to assist in providing emotional support and guidance to local people who are bereaved, lonely, isolated, living with a long-term health condition, distressed - whether known to the hospice services or not. You will assist with the department’s telephone support service and help with support groups and/or friendship clubs set up by OrangeLine. There will be some administrative work which includes data inputting.

What's involved

To make and receive telephone calls.

Provide emotional support, guidance and signposting to service users.

Make regular telephone calls to local people who have requested support from OrangeLine.

Accurately record and update call logs.

Help OrangeLine develop and run new social/friendship groups;

Visit patients in the hospice and inpatient unit, who would benefit from a friendly face and “chat”.

Represent OrangeLine at local community groups and generate awareness of this service at local professional agency events.

Who are we looking for?

Good listening skills.

Good English verbal and written skills ?" with clear handwriting. 

Ability to stay calm and focused.

Good communication skills.